Last updated: 31 July 2026
Order Cancellation
Cancellation eligibility depends on the order stage, product type, customisation and supplier commitments. Confirmed custom or specially procured items may not be cancellable.
Damage or Incorrect Item
Report visible damage or an incorrect item promptly with photographs, product code and invoice or quotation reference.
Approved Returns
Returns require prior written approval. Products must be unused, complete and in original condition and packaging unless the issue is verified damage or error.
Non-Returnable Items
Customised, specially sourced, used, altered, clearance or hygiene-sensitive products may be non-returnable, subject to the final invoice terms.
Contact
For questions, contact ASVA at contact@asvaflowers.com or +91 80743 56645 / +91 91001 63702.